StopFlow is currently in private testing. If something does not work as expected, send a short description, your phone type, and the step where the problem appeared. Do not email package labels or customer details.
Quick checks
Address suggestions are unavailable
Confirm that the phone is online, type a full street and city, and retry. A stop is valid only after you select a matching suggestion.
Scanning cannot reach the server
Wait about 30 seconds and try once more. If the message continues, enter the stop manually and contact support without attaching the label.
GPS permission was denied
You can continue by entering the route’s starting location manually, or enable location for StopFlow in the phone’s system settings.
The optimized order looks wrong
Confirm every address and the starting location. Optimization is a planning aid; the driver should still follow road conditions and local restrictions.
Privacy and app data
Read the Privacy Policy or follow the data-deletion instructions to remove locally saved StopFlow information.